Patient Reviews
Patient Reviews
Our personalized neurological care at North Texas Institute of Neurology, Rheumatology & Headache goes beyond expectations. Our dedicated team of neurologists is proud to serve patients in the Frisco and Plano, TX areas with tailored treatments designed to address a wide range of neurological needs. Over the years, we have had the privilege of receiving numerous reviews from patients who have experienced our compassionate care. We invite you to explore these testimonials and see for yourself the positive results that come from choosing us for your neurological health.
"Dr. Sorin works hard to get you the care you need."
"Dr. Okai is the absolute best Neurologist hands down. She is very attentive and patient. She takes her time to explain everything and make sure you leave at ease. I love her, thank you Dr.Okai for being patient with me, always. The infusion nurse Crystal was so kind. She made my infusion experiences so amazing. She was very attentive. I felt at ease and relaxed. I love this office."
"Dr. Rao is the best! Her care is exceptional. She treats me with amazing professionalism, knowledge, and compassion."
"I have been coming here for several years for treatment of chronic migraine. My migraine days & intensity have reduced significantly since finding better medication. I find the doctors, medical, & front office to be very easy to work with."
"Literally has been life changing. Moved from Houston where no one ever got more in depth testing to why I had migraines or other alternative treatments. Since moving here in December, I’ve now found I have some reasons as well as Botox treatment. Botox took my migraines from 20+ per month to only 5 in 3 months. It’s given me life back"
"After suffering from chronic debilitating migraines for some time, finding this office was an answer to prayer. With other doctor offices, I was given a prescription and sent on my way. I really appreciate how this office facilitated looking at several possible causes of my migraines. A couple of health issues were discovered that were easily treatable. This, along with a new prescription and follow up, I am thankful to report my migraines have decreased significantly and my quality of life is so improved. I am very thankful for NTINH."
"I could not be more impressed with every single person I have interacted with at NTINH: from speaking with Jada the day I made the appointment up to today (my initial visit) & meeting Dr. Le & truly everyone in between (I apologize that I cannot remember everyone’s names). My husband & I were immediately greeted & helped by warm & welcoming front desk folks upon walking inside the lobby. We arrived 30 minutes early (I’m a nerd) & after my urine screening, I waited maybe 3 minutes before being called back (my husband was allowed to come with me). Every single person I interacted with had an energy that felt safe & easy to be around. Everyone looked me in the eyes, & I felt genuine kindness & compassion in their tones, body language, & all manners in which they interacted with me. I have a very complicated body & thus health history, & Dr. Le handled it like a Type A+++ PRO. I have to juggle so very much with my HEDS/MCAS/more body & all all ALL it asks of my on a daily & nightly basis (no getting away from HEDS, even in sleep), & there’s just only so much that even I can remember (I must keep & maintain detailed records for quick access & ease of reference). Not only do I feel like Dr. Le heard & acknowledged each & every single thing I brought up with him that’s currently going on, but he is the only doctor I’ve ever seen that actually read & considered what feels like my entire complicated health history (this just about never happens, it is just so much to read, remember, & recall, even for me at times). He covered all the bases for how we need to proceed in order to properly diagnose, & went over them out loud so I could understand the how’s & why’s. I could not be more impressed with this first visit, & I am difficult to impress at this point, lol (though I am friendly regardless/I just don’t return if I don’t like the way an office is run and/or how I am treated, & move onto the next). I am truly looking forward to returning to NTINH, despite the fact that my diagnosis could end up being even more complicated & scary than everything I have already surthrived in life up to this point. I 100% recommend this office for other HEDS patients who are going & growing through multiple, overlapping congenital, neurological, & autoimmune health issues. Thank You, Dr. Lee & everyone at NTINH!"
"Dr. Okai and her staff are pure excellence to say the least. They provide awesome bedside manor and customer service all at the same time. I can ask any of them anything about my new treatment or any question I have in general. If they can't provide an answer they get someone who can. I always feel welcomed and right at home. Dr. Okai is brutally honest with me on every accord, doesn't hold back, and I am grateful to have a Dr. like her. I give her 1k stars, likes, and 10 out of 10 I definitely recommend ❤️"
"My mother started coming to NTINH about 4 years ago after 20+ years of dealing with chronic migraines. Before that she had done regular Botox injections in San Antonio for a couple of years, but then they started not working. And she has always been on a variety of medications on top of that. We are so glad we were referred to NTINH pretty quickly once she moved to DFW. Dena Miller was her provider until she recently left. Dena was amazing. She now sees Dr. Timm every 6 months for a follow-up to see how things are going.She has been doing xeomin injections the entire time with Dr. Sorin and his team. If it weren't for him and the xeomin I don't think she would feel as well as she does. She went from a pain level of 9 when she had migraine attacks to a daily pain level of maybe 3 or less some days. Her migraine attacks went down in frequency a lot too. She is still on other medications on top of this for the migraines and now allergies that started when she moved to DFW which Dr. Timm is also helping her with as they also cause her headaches...lolShe is also on a patient program which helps cover the cost of the xeomin medication as she had an insurance plan that did not pay for it before and now has no insurance so that has been an amazing program and we are very grateful. Overall, we would definitely recommend NTINH if you have chronic migraines. We know how tough it is to find the right help."
"Update: The new NAD+ and neuro-aesthetics services are amazing additions here!Clean facility, great providers and staff, I have had migraines for 26+ years and have recommended NTINH to everyone I know! I cannot recommend this group enough!"
"Everyone is always professional, take you seriously, and work hard to help you feel better, and find the cause of your pain. Because, let’s face it—you are there because you are in major pain. Everyone, of course, includes the front of house staff, they help you as quickly as possible, and they too get to know you. Thanks you, NTINH’"
"I always have a great experience here, and have been coming for at least 4 years now. I have seen many of the providers and therapists, with Dr Sorin handling my main migraine treatments.Kaila and Kianna at the front desk are very sweet!"
"This office is great! I’ve been seeing Tony PA here as well as Paige NP they’ve got my headaches in the best control since they started over 10 years ago! Friendly office staff Kaila and Kianna are so friendly and sweet!"
"I have been a patient of Dr. Sorin’s for more than 10 years. My headaches are so well controlled, I come from Austin to continue seeing him after relocating. I’ve watched this practice grow and add so many services and specialists. In this time, staff at all locations have always been punctual (I’ve literally never waited past my appointment time to be roomed), friendly and knowledgeable about any concern I have, medically related and all things billing/insurance. They are very responsive by phone or by patient portal and address any hiccups that arise quickly and professionally. Today, my care and interaction with Tony and Kianna have reminded me why I’m so grateful I’m a patient here!"
"Great staff & facility. Kaila and the front desk staff were super helpful, and Dr. Bontia is a no-nonsense migraine Doctor!"
"I’ve been coming to NTINH for 8 years, and I’m just as happy with my migraine treatments and massages today as I was on my very first visit. The providers are consistently wonderful, caring, and attentive. They truly listen to my thoughts and concerns, which sets them apart from other places I’ve been over the years.The front desk staff are equally amazing and always make me feel genuinely welcomed. While excellent care from providers is expected, that warm, friendly greeting at the front desk makes a huge difference in the overall experience.Thank you to everyone for making me feel comfortable and at home every time I’m in your care!"
"Kaila, Kianna, and the other young lady with curly hair (please forgive me for not recalling your name) are always a joy to interact with at each appointment. They are consistently kind, patient, and incredibly helpful when it comes to scheduling and rescheduling appointments.Thank you all for your continued support and the excellent service you provide."
"Kianna and the girls at the front desk are always so friendly and accommodating! They always have a smile on their faces and are ready to help!"
"Finding the right care for migraines can be a long and difficult journey, but Dr. El-Hag is a true beacon of hope. Beyond their immense clinical expertise and professional insight, Dr. El-Hag treats you with a level of genuine compassion and patience that is rare to find. They truly listen to your concerns and work alongside you to find a path toward relief, making you feel seen and supported every step of the way.That same warmth extends to the entire office environment. Kaila and Kianna at the front desk are absolutely wonderful. They are not only efficient and professional but also incredibly kind-hearted. They greet every patient with a smile and handle the logistics of the office with a gentle touch that makes a world of difference when you aren't feeling your best.It is a privilege to be a patient at a practice that balances high-level medical professionalism with such deep, sincere humanity. I highly recommend Dr. El-Hag and this exceptional team to anyone in need of specialized migraine care."
"Absolutely love this office! Everyone is so friendly and professional. I never have to wait for a long time in the waiting area. Dr El Hag listens to all my concerns and addresses them properly! So happy I found this practice. Shaina is so sweet! Kianna is so sweet, welcoming, and helpful!"
"I’ve always had a positive experience with North Texas Institute of Headache and Neurology. The staff are kind, professional, and easy to work with.At the front desk, Kianna and Kaila are always helpful when it comes to scheduling and rescheduling appointments!Angelina in toxins is responsive and advocates for patients when it comes to insurance. Dr. El-Hag is supportive, attentive, and genuinely cares about each patient’s needs. Dr. Sorin also does a great job with Botox which has made my migraines much better.Overall, this office provides great care! Thankful they’ve helped me to feel better."
"Sara Freeman was excellent in listening to my problems and helping me find solutions. The front desk girls (Kianna, Kaila, Juanita) were super kind and welcoming. Great experience!"
"I’ve had a great experience with this neurology office. The care I’ve received has been thoughtful, thorough, and professional, and I always feel like my concerns are taken seriously. The ACHE clinic is extremely helpful when needed.A special shoutout to Kaila and Kianna at the front desk—they are always so friendly and welcoming, and they make scheduling and check-in incredibly easy. It really makes a difference to have such a smooth and positive experience from start to finish.Highly recommend this office to anyone looking for attentive and compassionate neurological care."
"Great experience overall. The doctor was knowledgeable and took the time to listen. Staff, especially Steven was professional and helpful. Would recommend this clinic."
"I am so glad I made the decision to switch to NTINH. Dr. El-Hag has been phenomenal and efficient in helping me get on the right path toward better health and lifestyle changes. She is patient, understanding, and proactive. I have also seen Sara Freeman for Botox at the Frisco location, and it was a very pleasant experience.I recently visited the ACHE clinic after being in pain for well over a week. I called and left a voicemail, and a very sweet and patient nurse returned my call within 30 minutes to triage me and submit a request to the provider and my insurance. The initial call was about six minutes, and she followed up within 20 minutes to let me know I had been approved for a visit. They were considerate of my commute time (1 hour) and scheduled my appointment for an 1 hour and 20 minutes after the call.The young lady at the front desk was extremely kind, and I was seen by Paige (CRNA/provider), the MA, and Merlenna within 10–20 minutes of arriving. Everyone treated me with compassion and professionalism. Paige assured me that she would do her best to make sure I felt better before leaving, and she explained that if I needed a two-day procedure, I could return the following day.I have had an amazing experience with NTINH, and I am truly grateful for the care I received."
"Dr. Annette Okai has been great helping my wife with her Multiple Sclerosis and all the multitude of issues associated. We have been going to Dr. Okai for 2 years and very pleased with the care and compassion. Recently dealing with Trigeminal Neuralgia Erica has been very helpful in coordinating between the doctor and myself. It has been reassuring to have such caring and competent staff who are supporting us through this difficult time."
"I absolutely love my neurologist, Dr. Okai, and her support staff!!! They always respond to my mychart messages quickly and do their best to address my questions and or concerns. Dr. Okai addresses my concerns quickly, and is very attentive! I recommend her to EVERYONE!"
"Dr. Karen Bonita and her staff provide excellent and exceptional care. I would highly recommend her attentive and through care!"
"I had such an incredible experience with the rheumatologist here, Dr. Rao! She actually thoroughly reviewed my paperwork before I arrived and took notes! She asked me thorough questions and really got a comprehensive view of my symptoms and how they are impacting my life. Some of her questions were very direct, my she made me feel heard and validated. Dr. Rao is hands down one of the best doctors I have ever had the pleasure to meet with. She developed a game plan for seeking treatment and gave appropriate referrals."
"I have been a patient at NTINH for years and I think they are absolutely wonderful. I care so much for Dr. Rao that I would never use anyone else. Their Infusion Department is top notch. The front office staff has improved to the point of being one of the very best. Oh yeah, I adore Dr. Rao's nurse!"
"Dr. Rao is terrific. She never seems rushed and you feel that. She asked many questions, listens carefully and she takes her time in her diagnosis of your issue and is very patient in her explanations. Those that assist her are friendly and kind also. I am very pleased with the results I have had there."
"Clean facility, great providers and staff, I have had migraines for 26+ years and have recommended NTINH to everyone I know! I cannot recommend this group enough!"
"I have been going here for years to see Dr. Okai to treat my MS. She is hands down the best doctor I have ever had. She is so patient and kind and listens to her patients. She takes her time to explain what is going on and gives you all the information for what is going to happen next. I can't imagine seeing any other doctor for my MS.The staff at NTINH have been professional and kind and I have nothing bad to say about them."
"NTINH has just been wonderful. Really enjoy the whole staff. They really take great care of me. Thank you to everyone."
"Great experience, as usual with Dr. Sorin and his staff."
"Everything went as planned. The staff was very nice and helpful. Always on time and Dr. Okai is patient and thorough."
"Dr Okai is amazing."
"NTINH helped me get my life back helping me get back to sleeping well and helping with my headaches. They had the doctors and resources I needed to get back on my feet."
"Dr Rao and the office staff were very nice, very polite and helpful during the appointment."