FAQ

We know that in Texas, the weather can be unpredictable. Whenever inclement weather is upon us, our office follows the Plano ISD school closings. We do our best to contact all patients in a timely manner if the office will be closed. If you have any questions regarding our office closing, call us for more information.

New Patients, please call our New Patient department at 469-827-8118 or email us at: [email protected]. If our New Patient Department is not able to immediately take your call, please leave a voicemail with your name, date of birth, name of your insurance provider, your member ID, and a good call back number.

Please note that depending on your insurance plan, our office may require a physician referral, be it from your primary care physician or another specialist, prior to being seen by our office.

Some insurance carriers require an insurance referral. If necessary, please contact your primary care physician to obtain this information. Please be advised that if the referral is not received 24 hours prior to your scheduled appointment, you will be rescheduled to the next available appointment.

Medical record requests are handled by a third party, HealthMark Group. To request your records, please complete this form (will be hyperlinked to medical records release form), or submit a request by creating an account at https://medrelease.healthmark-group.com/360. If you choose to submit a request through our office, a records release form will need to be completed and sent back to the office by fax or email [email protected]. Should any fees be required, HealthMark Group will send out an invoice to you. Records will be available within 24-48 hours, unless pending payment. If you have not received any response regarding your request, please call our office at 972-403-8184.

We accept most major insurance plans. Please contact us at 972-403-8184 to confirm that we accept your particular plan.

WE DO NOT ACCEPT: Medicaid, Medicare, Workers Compensation, Letters of Protection, self-pay, or any third party payers.

Please contact your insurance company directly for questions regarding your benefits or the way a claim was processed. Understanding your benefits is important for you to ensure your insurance carrier pays correctly according to your policy.