FAQ

We know that in Texas, the weather can be unpredictable. Whenever inclement weather is upon us, our office follows the Plano ISD school closings. We do our best to contact all patients in a timely manner if the office will be closed. If you have any questions regarding our office closing, call us for more information.

New Patients, please call our New Patient department at 469-827-8118 or email us at: [email protected]. If our New Patient Department is not able to immediately take your call, please leave a voicemail with your name, date of birth, name of your insurance provider, your member ID, and a good call back number.

Please note that depending on your insurance plan, our office may require a physician referral, be it from your primary care physician or another specialist, prior to being seen by our office.

Some insurance carriers require an insurance referral. If necessary, please contact your primary care physician to obtain this information. Please be advised that if the referral is not received 24 hours prior to your scheduled appointment, you will be rescheduled to the next available appointment.

HealthMark Group is a trusted provider that helps organizations like ours manage the release of medical records.. We chose to partner with HealthMark to streamline the process and get you your records faster and more efficiently.

How do I request my medical records?
https://requestmanager.healthmark-group.com

Once you enter your email, you’ll receive an email with HealthMark to log in (no username or password required!). Click on the “submit request” button and follow the prompts from there. You’ll receive an email as soon as your records are available for download.

Do I have to remember another username and password?
Nope! HealthMark’s Request Manager uses email verification and secure links to get you your records quickly, efficiently and securely – and without yet another username and password to remember!

How long does it take to process requests?
Most record requests are processed within 8 business hours. So, one or two business days after you submit your request, your records will be delivered electronically – right to your inbox.

Any questions?
You can see the status of your request any time inside Request Manager. If you have any other questions, feel free to reach out to HealthMark at 800-659-4035 or [email protected].

We accept most major insurance plans. Please contact us at 972-403-8184 to confirm that we accept your particular plan.

WE DO NOT ACCEPT: Medicaid, Medicare, Workers Compensation, Letters of Protection, self-pay, or any third party payers.

Please contact your insurance company directly for questions regarding your benefits or the way a claim was processed. Understanding your benefits is important for you to ensure your insurance carrier pays correctly according to your policy.